Terms and Conditions

Warranty

Your new Gillmaster Rod or Reel product comes with a limited warranty for a period of two years against defects in material and/or manufacturing.
Gillmaster Game Reels have an extended limited warranty for 3 years.
Gillmaster will have no other obligation and will not be liable for incidental or consequential damages.
Gillmaster makes no implied warranty for any period beyond the duration of the limited warranty.
This warranty does not cover damage caused by addition to or alteration of the product, accident, abuse or normal wear.
Damage that is determined to be of this nature will be repaired at the customers expense.
This warranty does not extend to products, which are put to commercial or rental use.

To obtain service under warranty, or to have your product repaired at your own expense, please send the item, freight pre-paid to:

Fishing Frenzy Tackle Co.
Unit 2 - 74 Reserve Drive
Mandurah
Western Australia
Perth 08-95818822
Sydney 02-80043013
or please return the item to the store of purchase.

Please note that all warranty claims require that the proof of purchase is supplied with the returned goods.

NOTE : This Warranty does not cover products purchased via on-line auctions such as E_Bay.

How to Order?

Order using our secure Shopping Cart Software On-Line. As you browse through our products you will see a button. Use this to add items to your Shopping Cart. At any time select the View Cart button to see the contents of your Cart. Use the button if you wish to continue with an on-line purchase. We accept Credit Cards, PayPal, Money Order and Bank Transfer or Deposit. You can also save the freight and pick up from our warehouse.
Alternatively you can call us on

Perth 08-95818822
Sydney 02-80043013
and place an order or email us on salesteam@fftackle.com with the products you are interested in

Return Policy

Within 14 Days of Purchase

1. Unopened Products
We offer a 14 day return policy for products returned in their original, unopened and undamaged packaging except those products sold on a "no return" basis.
A credit will be issued for the original purchase price of the product, less:
any associated freight costs and a re-stocking fee of 10% of the purchase price
Where products are sold on a "no return" basis we will bring this to your attention. Examples of products sold on a "no return" basis include ex-demo, auction and clearance products.
The "no return" basis means that, unless the product is, damaged in transit, incorrectly shipped or otherwise returnable under a Gillmaster Warranty, or by law, the product will not be accepted for return.
2. Opened Products
We will not accept any opened product for return unless the product is returnable under our Returns Policy, or under a Gillmaster Warranty or other contract or by law.
3. Damaged In Transit or Incorrectly Shipped
If your product is damaged in transit or incorrectly shipped, contact us immediately upon receipt of the product. We can arrange to collect the goods for return transit.
We will test all products returned as "Damaged in Transit" within 7 working days of receipt into our warehouse.
If the product is defective or was incorrectly shipped, we will issue a credit for the original purchase price of the product and associated freight costs.
If you return a product claiming it was damaged in transit or incorrectly shipped but we find the product is in full working condition, any defects or damage were caused after you took receipt of the product or the product was shipped correctly, it will be returned to you.
You will be invoiced a processing fee and any freight costs associated with the return, payable within 30 days of receipt of invoice.

Outside 14 Days of Purchase

1. Return of Faulty Products, Products that don't match their Description or otherwise under Statutory Warranty
If the fault could not have been detected at purchase, and is not due to wear and tear or misuse, we will offer you a repair, replacement or refund, as appropriate.
If the fault does not fit the above criteria and is not covered under the Gillmaster warranty or extended warranty (where applicable), then we will provide you with a quote for the repair costs and ask you if you wish to proceed with the repair.

Who We Are

Fishing Frenzy Tackle Co. is an Australian company and that has trademarked it’s exclusive range of “Gillmaster” fishing tackle and accessories. We offer Factory Direct prices on the Gillmaster Range.
Our Team consist of devout fishermen with many years of dedicated fishing experience all over Australia. We have been developing this Gillmaster range for a number of years.
Our Store offers quality products at competitive prices and we ship Australia wide and Internationally.
We pride ourselves on maintaining strong customer focus and are available to respond to any questions you have on the products.
We decided that we wanted to offer a range of high quality rods, reels and tackle at a price below all other products of a similar standard. This makes fishing far more affordable without compromising on quality. All Gillmaster reels are guaranteed built with stainless steel ball bearings, 90% of all rods are built with silicon carbide guides with the remainder still having ceramic guides. Other products in the range include stainless steel pliers, landing nets, low diameter mono and braid fishing line, fishing and hunting knives, terminal tackle.
Whether you are purchasing a light weight carbon fibre or graphite rod or any other Gillmaster product you can expect years of enjoyable fishing. The Team pride themselves on meeting the needs and expectations of all fishing enthusiasts. We will continually strive to produce high quality products by implementing and continually improving our quality management system. We hope you enjoy the unique fishing experience using our product range provides.